Shipping policy

We keep delivery simple: fast, discreet, and safe.

Order before 3pm, Monday to Friday and, if approved by our clinical team, we’ll ship the same day.
Orders after 3pm, weekends, or bank holidays go out the next working day.

We only deliver within the UK.

Express (Royal Mail Tracked 24®): Aims for next working day. Remote areas may take longer.
Standard (Royal Mail Tracked 48®): Usually 2 working days. Remote areas may take longer.
Special Delivery (Guaranteed): Next working day for most postcodes. Some remote and island postcodes take 2–3 days.

You’ll get a tracking link and delivery slot from Royal Mail once your parcel is on the move.

Your delivery price already covers all packaging costs.

Standard medicines and goods: Sent in plain, tamper-proof, 100% recyclable packaging.
GLP-1 and other temperature-sensitive medicines: Sent in cold chain packaging to keep them safe and effective.

Plain cardboard, no logos or branding inside or out.
Sealed with glue so it’s tamper-proof.
Where possible, small parcels are sized to fit through your letterbox. You’ll confirm at checkout if this is safe (don’t choose this if pets or children could reach your post).

Your Royal Mail tracking link lets you:

Pharmacy-only or prescription medicines may require a signature. You’ll be told in checkout if this applies.

Royal Mail will leave a card with instructions on how to collect your order or rearrange delivery — often as soon as the next working day.

Some postcodes always take longer, including:

Allow 1–2 extra working days for these areas.

Royal Mail delivers to 29 million doorsteps, six days a week. Most parcels arrive with your normal post, but in busy areas they may be separate.

They don’t deliver on Sundays or Bank Holidays.