Yes, you do.

To ensure your safety and suitability for treatment, every new customer must complete a digital health assessment that is then clinically reviewed by a UK-registered prescriber.

This is a required step to ensure we can provide you with the best and safest care for your needs.

No. The consultation is a professional service, and the fee is handled separately from any medication costs.

With a Forge membership, your annual membership fee covers all consultations and prescribing services. If you choose to pay-as-you-go, you will be charged a prescribing service fee each time you order.

Yes, you can.

We offer two ways to get treatment: our Forge membership or our pay-as-you-go option.

With our pay-as-you-go service, you pay for your professional service fees each time you order.

Our Forge membership is designed for long-term consistency and predictability, with one annual fee that covers all your professional service fees. As a member, you also save over 25% on these fees compared to paying per order.

We offer two options to ensure you can choose a path that is right for you.

Forge Membership
This is our most popular option, designed for long-term support and predictability. For a single annual fee, your professional service and prescribing fees are covered. This provides a clear, predictable cost and, for most customers, results in savings of over 25% compared to paying for one-off orders.

Pay-As-You-Go Orders
This option gives you complete flexibility. You simply pay a professional service fee each time you reorder. It's a great choice if you prefer not to commit to an annual membership or are still determining if the service is right for you.

The consultation is a simple, secure, and professional process designed to ensure your safety and provide the right care.

Here’s how it works:

1. Complete a Digital Health Assessment: You'll fill out a short, confidential online form. This helps our prescribers understand your medical history and health goals.
2. Clinical Review: Your information is then quickly reviewed by a UK-registered prescriber. This is a crucial step to determine if you are clinically suitable for treatment.
3. Prescription or Plan: If you are deemed clinically suitable, our prescriber will issue a prescription and a personalised treatment plan for you.

This is an important question. We understand that trust and safety are your top priorities.

All medication is sourced and dispensed by a UK-based pharmacy that is fully regulated by the General Pharmaceutical Council (GPhC). This ensures that every product you receive is genuine and of the highest quality.

Your order will be delivered quickly and discreetly.

All orders are sent in plain, unbranded packaging to protect your privacy. You will receive tracking details via email so you can follow your order's journey to your door.

It's very important to tell us about all medications you are currently taking, as this is a key part of your safety review. The digital health assessment you complete will ask you for this information.

A UK-registered prescriber will review your medical history and all of your medications to ensure that there are no unsafe drug interactions and that the treatment is clinically suitable for you.

Eligibility is determined by a thorough clinical review. When you complete your digital health assessment, a UK-registered prescriber will review your information, including your medical history and current medications, to ensure you are clinically suitable for treatment.

Yes. Sharing your medical history is a required and critical step to ensure your safety.

The digital health assessment you complete will ask for this information so a UK-registered prescriber can conduct a thorough clinical review. All of your information is handled with complete confidentiality and care.

Our prescribers prioritize your safety above all else. If you are deemed not clinically suitable, you will be notified and guided on the next steps.

This decision is always made in your best interest and is based on a professional review of your health assessment.

Once you submit your health assessment, our clinical team works quickly to review your information. A UK-registered prescriber will then create a personalised plan based on your needs.

You'll receive an email with the outcome of your consultation and details on how to proceed. Once any final steps are complete, your order will be prepared and shipped to you.

Our medical team is here to support you throughout your journey. If you experience any side effects, please contact us immediately at support@myfoundry.co.uk.

For severe side effects, you should seek immediate medical attention. Our team can also guide you on the best course of action.

Yes, we do. Our team is here to support you at every stage of your weight loss journey. You can reach out to us at support@myfoundry.co.uk with any questions or concerns you have.

This ongoing support is a key benefit of a Forge membership, ensuring you have the guidance you need to succeed.

No, all communication is handled through our dedicated support team.

To ensure your questions are answered quickly and efficiently, you can contact us at support@myfoundry.co.uk. Our team works directly with the prescribing team to address any questions or concerns you may have about your treatment plan.

Details on our cancellation policy, including any relevant fees and terms, can be found in our legal documentation. You can access all of this information using the links in our footer.

No, at this time we do not offer the option to pause a membership. Our programmes are designed to provide consistent, long-term support throughout your journey.

For full details on our policies, please refer to the links in our website footer.

We've built a service that puts professional, expert-led healthcare at the forefront of your journey.

• Clinical Excellence: All of our programmes are supported by UK-registered prescribers who provide safe, expert guidance.
• Predictable Pricing: Our Forge membership gives you a predictable and clear path for your entire journey, with significant savings on professional fees compared to paying per order.
• A Modern Experience: From your initial digital health assessment to discreet home delivery, our service is designed to be seamless, convenient, and completely confidential.